Help

User Support

For frequently asked questions, user guides, and user support contact info, please click on the appropriate link below:

• Frequently Asked Questions (FAQs)
• RES User Guide
• RES MicroStrategy Shared Reports User Guide for Training Providers
• Contact Us
• Rules of Behavior
• View Level 3 Evaluation Questions

Job Aids and Presentations

For RES presentations and job aids, please click on the appropriate link below:

• RES Data Collection and Submission Process
• RES Data Submission: XML
• XML Standard Operating Procedures (SOP)

  This document provides the Training Providers with specific guidelines to create the data output from their respective databases into a structured XML format.

• Document Type Definition (DTD)

  This document defines the tree structure, legal elements and attributes, and the list of acceptable values for attributes of an XML.

• Course Schedule DTD

  This document defines the tree structure, legal elements and attributes, and the list of acceptable values for attributes of the Course Schedule XML.

• Sample XML File

  Sample XML file using the RES DTD.

• Sample Course Schedule XML File

  Sample XML file using the Course Schedule DTD.

• Sample Level 3 Evaluation XML File

  Sample XML file for submitting Level 3 Evaluations using the RES DTD.